Providing Expert Support Tailored to You


Our Mission

MemSQL Support is here to help you to overcome any challenges you may face while using our leading database technology.
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24x7 Support

Get peace of mind knowing that no matter when or where, we’ll be there to help
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Deep Expertise

Get professional advice, help and how-to’s from technical product experts
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Commitment to Success

We provide best-in-class customer service to ensure your success

Flexible Support Plans

MemSQL support packages are tailored to your business, whether you’re a startup or a global enterprise. Still have questions? Find an answer in our Support FAQ.
Standard Tier
Standard
Basic support included with License
Silver Tier
Silver
Everything in Standard with faster response times and 24x7 support for all issues
Platinum Tier
Platinum
Everything in Silver, with faster response times and a dedicated
Technical Account Manager >
Service
Support Hours
Business Hours Info Circle Icon
24x7
24x7
Number of Support Contacts
8
12
20
Forums Based Support
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Ticket Based Support Portal
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Urgent Hotline
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Priority Ticket Queuing
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Escalation Management
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Technical Account Management
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Response Time By Issue Severity
Critical
4 hours
1 hour
Updates Every 4 hours
30 minutes
Updates Every 4 hours
High
1 business day
2 hours
Updates Daily
2 hours
Updates Daily
Medium
2 business days
24 hours
6 hours
Request
4 business days
48 hours
24 hours
Pricing
*Existing contracts may be subject to different terms
Included with License
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What MemSQL Customers are Saying

Gartner gathered this feedback from MemSQL customers as part of a third-party study.
Learn more about Customer Success Stories.