Providing Expert Support Tailored to You


Flexible Support Plans

MemSQL support packages are tailored to your business, whether you’re a startup or a global enterprise.
Standard Tier
Standard
Basic support
included with License
Silver Tier
Silver
Everything in Standard with faster response times and a dedicated
Customer Support Advocate >
Platinum Tier
Platinum
Everything in Silver, with faster response times and a dedicated
Technical Account Manager >
Service
Support Hours
24x7
24x7
24x7
Number of Support Contacts
8
12
20
Historical Monitoring. Details.
1 Cluster
3 Clusters
7 Clusters
Forums Based Support
Ticket Based Support Portal
Urgent Hotline
Priority Ticket Queuing
Escalation Management
Technical Advisement
Response Time By Issue Severity
Urgent
2 hrs
Updates Every 4 hrs
1 hr
Updates Every 4 hrs
1 hr
Updates Every 4 hrs
High
4 hrs
Updates Daily
2 hr
Updates Daily
2 hr
Updates Every 12 hrs
Normal
12 hrs
8 hrs
6 hrs
Low
24 hrs
12 hrs
10 hrs
Pricing
*Existing contracts may be subject to different terms
Included with License