Expert Support to Help Your Data



From basic FAQs to in-depth techdocs.
Read Docs


Slack Channel

Get help from the MemSQL community.
Join Channel


Help Center

Ask a question or submit a support request.
Get Help

Flexible Support Options

MemSQL support packages are tailored to your business, whether you’re a startup or a global enterprise




Included with Enterprise Edition
Included with Large Deployments
Access to Help Center, Support, and Docs
Support Hours
9am - 5pm PST*
24 X 7
Number of Support Accounts
Contact Methods
Support portal
Support portal, Phone
Upgrade Notifications
Priority queuing
New product release reviews
Annual System Review
*After hours support available for an additional fee.

Using Developer Edition? Check out our Docs, Training, Slack Channel, or Help Center

Service Level Agreements




Response Times
Response Times
1 - Critical
2 hours
2 hours - Updates every 4 hours
2 - High
3 hours
3 hours - Updates daily
3 - Medium
6 hours
6 hours
4 - Request
10 hours
10 hours

Are you looking for support? Check out the help center.

Additional Services



Our training includes live demonstrations, hands-on labs, ready-to-use AWS EC2 environments, and certification exams. MemSQL offers both virtual and onsite Quick Start Training.

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Professional Services

Professional Services

Get a MemSQL Specialist to maximize the value of your investment and meet the vision for your real-time objectives. Our Specialists may work on a variety of activities your team.

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Quick Start Bundle

Quick Start Bundle

With our Quick Start Bundle offering, accelerate your learning and implementation success. Our bundle includes Quick Start Training and the Quick Start Professional Services.

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