Providing Expert Support Tailored to You


Our Mission

MemSQL Support is here to help you to overcome any challenges you may face while using our leading database technology.
tech_support

24x7 Support

Get peace of mind knowing that no matter when or where, we’ll be there to help
machinelearning

Deep Expertise

Get professional advice, help and how-to’s from technical product experts
trophy

Commitment to Success

We provide best-in-class customer service to ensure your success

Flexible Support Plans

MemSQL support packages are tailored to your business, whether you’re a startup or a global enterprise. Still have questions? Find an answer in our Support FAQ.
Standard Tier
Standard
Basic support
included with License
Silver Tier
Silver
Everything in Standard with faster response times and a dedicated
Customer Support Advocate >
Platinum Tier
Platinum
Everything in Silver, with faster response times and a dedicated
Technical Account Manager >
Service
Support Hours
24x7
24x7
24x7
Number of Support Contacts
8
12
20
Historical Monitoring. Details.
1 Cluster
3 Clusters
7 Clusters
Forums Based Support
Ticket Based Support Portal
Urgent Hotline
Priority Ticket Queuing
Escalation Management
Technical Advisement
Response Time By Issue Severity
Urgent
2 hrs
Updates Every 4 hrs
1 hr
Updates Every 4 hrs
1 hr
Updates Every 4 hrs
High
4 hrs
Updates Daily
2 hr
Updates Daily
2 hr
Updates Every 12 hrs
Normal
12 hrs
8 hrs
6 hrs
Low
24 hrs
12 hrs
10 hrs
Pricing
*Existing contracts may be subject to different terms
Included with License



What MemSQL Customers are Saying

Gartner gathered this feedback from MemSQL customers as part of a third-party study.
Learn more about Customer Success Stories.