Expert Support to Help Your Data

Docs

Documentation

From basic FAQs to in-depth techdocs.
Read Docs

Slack

Slack Channel

Get help from the MemSQL community.
Join Channel

Help

Help Center

Ask a question or submit a support request.
Get Help

Flexible Support Options

MemSQL support packages are tailored to your business, whether you’re a startup or a global enterprise

 

Basic


Premier


Services
Included with Enterprise Edition
Included with Large Deployments
Access to Help Center, Support, and Docs
Support Hours
9am - 5pm PST*
24 X 7
Number of Support Accounts
4
8
Contact Methods
Support portal
Support portal, Phone
Upgrade Notifications
Priority queuing
 
New product release reviews
 
Annual System Review
 
*After hours support available for an additional fee.

Using Developer Edition? Check out our Docs, Training, Slack Channel, or Help Center

Service Level Agreements

 

Basic


Premier


 
Response Times
Response Times
1 - Critical
2 hours
2 hours - Updates every 4 hours
2 - High
3 hours
3 hours - Updates daily
3 - Medium
6 hours
6 hours
4 - Request
10 hours
10 hours

Are you looking for support? Check out the help center.

Additional Services

Training

Training

Our training includes live demonstrations, hands-on labs, ready-to-use AWS EC2 environments, and certification exams. MemSQL offers both virtual and onsite Quick Start Training.

Learn More
Professional Services

Professional Services

Get a MemSQL Specialist to maximize the value of your investment and meet the vision for your real-time objectives. Our Specialists may work on a variety of activities your team.

Learn More
Quick Start Bundle

Quick Start Bundle

With our Quick Start Bundle offering, accelerate your learning and implementation success. Our bundle includes Quick Start Training and the Quick Start Professional Services.

Learn More

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