Expert Support to Help Your Data

Docs

Troubleshooting

Check out our docs site for a solution.
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Forums

Forums

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Help

Enterprise Support

Encountering an issue and have enterprise support?
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Flexible Support Options

MemSQL support packages are tailored to your business, whether you’re a startup or a global enterprise

 

Basic


Premier


Services
Included with Enterprise Edition
Included with Large Deployments
Access to Help Center, Support, and Docs
Support Hours
9am - 5pm PST*
24 X 7
Number of Support Accounts
4
8
Contact Methods
Support portal
Support portal, Phone
Upgrade Notifications
Priority queuing
 
New product release reviews
 
Annual System Review
 
*After hours support available for an additional fee.

Don’t have enterprise edition? Check our troubleshooting docs, Training or the MemSQL Community

Service Level Agreements

 

Basic


Premier


 
Response Times
Response Times
1 - Critical
2 hours
2 hours - Updates every 4 hours
2 - High
3 hours
3 hours - Updates daily
3 - Medium
6 hours
6 hours
4 - Request
10 hours
10 hours

Are you looking for support? Check our troubleshooting docs, Training or the MemSQL Community