MemSQL Product Support Lifecycle and Versioning Policy
Support guidelines for all versions of MemSQL.
Support Severity Levels
MemSQL classifies Support issues by severity level. MemSQL will use reasonable efforts to acknowledge a customer’s Support ticket and commence Support efforts based upon its severity level.
|Severity Level||Description||Estimated Response Times|
Severe problem preventing customer or workgroup from performing critical business functions.
Job function impaired; no workaround
Customer or workgroup able to perform job function, but performance of job function degraded or severely limited.
Moderate impact; with workaround
Customer or workgroup performance or job function is largely unaffected.
|6 business hours|
Minimal system impact; includes feature requests and other non‐critical questions
|10 business hours|
Product Support Policy
MemSQL has one supported product, MemSQL Enterprise, which includes the MemSQL Database and all its associated tools (i.e. MemSQL Ops, Streamliner). MemSQL Enterprise comes with 24x7 support and several Enterprise-only features.
|MemSQL Enterprise||Starting with MemSQL 4, MemSQL major releases are supported for 2 years after the General Availability (GA) of that release, Bugs and security issues are fixed in the latest minor release of all active major versions.|
Current End-of-Life (EOL) Dates
Major and minor versions of MemSQL Database and MemSQL Ops are released simultaneously. For extended support beyond the EOL dates, please contact your MemSQL account representative.
|Release||Release Date||Support EOL Date|
|MemSQL 3.1.x||August 12, 2014||August 11, 2016|
|MemSQL 3.2.x||October 20, 2014||October 19, 2016|
|MemSQL 4.0.x||May 20, 2015||May 19, 2017|
|MemSQL 4.1.x||September 21, 2015||September 20, 2017|
|MemSQL 5.0.x||March 30, 2016||March 29, 2018|
|MemSQL 5.1.x||June 15, 2016||June 14, 2018|
|MemSQL 5.5.x||September 26, 2016||September 25, 2018|
MemSQL has major, minor and maintenance versions. Moreover, MemSQL provides unlimited, free upgrades for all customers current on Support. Customers can find a list of all released MemSQL versions in the MemSQL documentation.
Major MemSQL versions contain significant features including major market innovations. Examples of innovations introduced in major versions are the MemSQL distributed architecture, support for JSON and geospatial data types, and fully distributed joins. Major versions are released approximately once a year. MemSQL recommends upgrading to the latest major version as soon as possible.
Minor MemSQL versions contain smaller features including performance and stability improvements targeted at Enterprise use cases. Examples of features introduced in minor versions are additional SQL features and optimizer enhancements. Minor versions are released approximately two to three times a year. MemSQL recommends upgrading to the latest minor version as soon as possible.
Maintenance MemSQL versions contain bug fixes and other performance and stability improvements. Maintenance versions are released often depending on customer demand and bug fixes made. MemSQL recommends upgrading to the latest maintenance version only if specific bug fixes are needed. One exception here is MemSQL Ops, whose maintenance versions contain new features. MemSQL recommends upgrading to the latest maintenance release of MemSQL Ops as soon as possible.
Click here for more information on how to contact support.
Existing MemSQL customers should also consult the MemSQL Terms and Conditions document for more information about support.