Expert Support to Help You

Docs

Documentation

From basic FAQs to in-depth techdocs.
Read Docs

Slack

Slack Channel

Get help from the MemSQL community.
Join Channel

Help

Help Center

Ask a question or submit a support request.
Get Help

Flexible Support Options

MemSQL support packages are tailored to your business, whether you’re a startup or a global enterprise

 

Basic


Premier


Services
Included with Enterprise and Cloud Editions
Included with Large Deployments
Access to Help Center, Support, and Docs
Support Hours
9am - 5pm PST*
24 X 7
Number of Support Accounts
4
8
Contact Methods
Email, Web
Email, Web, Phone
Upgrade Notifications
Priority queuing
 
New product release reviews
 
Annual System Review
 
*After hours support available for an additional fee.

Using Community Edition? Check out our Docs, Training, Slack Channel, or Help Center

Service Level Agreements

 

Basic


Premier


 
Response Times
Response Times
1 - Critical
2 hours
2 hours - Updates every 4 hours
2 - High
3 hours
3 hours - Updates daily
3 - Medium
6 hours
6 hours
4 - Request
10 hours
10 hours, resolved by next release

If you are a MemSQL Customer, find the best way to contact support here

Training and Certification

Become a MemSQL expert. Get trained and certified at training.memsql.com

MemSQL 5 Specialist

MemSQL 5 Specialist

Our specialist course is the best preparation for learning the key concepts, terminology, and procedures for deploying your hybrid cloud data warehouse.
Learn More

MemSQL 5 Administrator

MemSQL 5 Administrator

Our administrator training course is the best preparation for managing and monitoring high-performance, operational data warehouses and real-time, in-memory database applications.
Learn More

MemSQL Developer

MemSQL 5 Developer

Our developer training course is the best preparation for building high-performance, operational data warehouses and real-time, in-memory database applications.
Learn More

Professional Services

Get to production faster or optimize an existing deployment with our skilled service engineers that deliver best practice expertise. Contact us for more info.

Installation

Installation and Implementation

Security

Security Assessment

Performance Tuning

Performance Tuning

Get Premier Support

Transform your business to Real-Time today